PENGARUH WAKTU TUNGGU TERHADAP KEPUASAN PASIEN DI PUSKESMAS MAUK KABUPATEN TANGERANG BANTEN

Authors

  • Mella Octaviani Dewi STIKes Yatsi Tangerang
  • Eva Marsepa STIKes Yatsi Tangerang

Keywords:

Patient Satisfaction, WaitingTime At The Puskesmas

Abstract

Waiting time is one of the most important aspects that can affect the level of patient satisfaction in the services received, especially in health facilities. The higher the service provided will be an advantage for the health center. The research design used by the researcher is an analytic survey using a cross sectional design, accidental sampling technique with a total of 100 respondents who seek treatment at the Mauk Public Health Center, Tangerang Regency. The statistical test used is the Wilcoxon test. Wilcoxon test, obtained p-value 0.000 > 0.05, which means that there is an effect of waiting time on patient satisfaction at the Mauk Public Health Center, Tangerang Regency. With very low influence strength values ​​on both variables.

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References

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Published

2021-12-03

How to Cite

Octaviani Dewi, M., & Marsepa, E. (2021). PENGARUH WAKTU TUNGGU TERHADAP KEPUASAN PASIEN DI PUSKESMAS MAUK KABUPATEN TANGERANG BANTEN. Nusantara Hasana Journal, 1(7), 33–37. Retrieved from https://nusantarahasanajournal.com/index.php/nhj/article/view/193

Issue

Vol. 1 No. 7 (2021): Nusantara Hasana Journal, December 2021

Section

Articles

License

Copyright (c) 2021 Mella Octaviani Dewi

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