HUBUNGAN  KEPUASAN PASIEN TERHADAP PENGENDALIAN MUTU PELAYANAN KESEHATAN DI RSUD KABUPATEN TANGERANG

Eka Noviana; Hyang  Wreksagung

Authors

Eka Noviana STIKes Yatsi Tangerang
Hyang Wreksagung Universitas Indonesia

Keywords:

Satisfaction and Services Quality

Abstract

Patient satisfaction is the desired expectation for every patient during the provision ofcare. In general, patients will feel more satisfied if what they receive is greater than expected. One factor that is ver quality of medical aspect is the availability of adequate equipment, while the non-medical aspect includes the services of health workers, health, comfort and cleanliness of the waiting room, and costs. The form of professional services is an integral part of health services based on nursing knowledge which is shown to individuals, families, groups or communities, both healthy and sick, Law No. 38 of 2014 concerning Nursing (in Ritonga, 2018) Method: : Used in this research is quantitative approach Cross Sectional. Data retrieval was carried out by Total Sampling based on data obtained from the Tangerang District Hospital, so that 150 respondents were obtained. The data analysis technique used is the Chi Square test using SPSS 20. Results: It was found that there was a relationship between patient satisfaction and quality control of health services, p value 0,000 ≤ (0,5). Conclusions: From the results of research that has been conducted on 150 respindents, it is known that there is a relationship between patient satisfactiom and quality control of health services at the Tangerang District General Hospital.

Downloads

Download data is not yet available.

References

Budiman, 2010. 2017. “F a k t o r - f a k t o r Yang Berhubungan Dengan Kepuasan Pelayanan Peserta Bpjs k e s e h a t a n Di b a l a i Pengobatan Sukarami Palembang Tahun 2016.”

Chriswardani, Suryawati & Dharminto & Zahroh, Shaluhiyah. 2006. “Penyusunan Indikator Kepuasan Pasien Rawat Inap Rumah Sakit Di Provinsi Jawa Tengah.” Jurnal Manajemen Pelayanan Kesehatan 4(9): 177–84.

Desimawati, Wahyuni D. 2013. “Hubungan Layanan Keperawatan Dengan Tingkat Kepuasan Pasien Rawat Inap Di Puskesmas Sumber Sari Jember.” Online: (http://www.repository-unej.ac.id/).

Dr. Doli Jenita. 2016. METODELOGI PENELITIAN KEPERAWATAN. Yogyakarta: PUSTAKABARUPRESS.

Duli, Nikolaus. 2019. Metodelogi Penelitian Kuantitatif. Yogyakarta: CV BUDI UTAMA.

Hardi, Jon. 2010. “Analisis Tingkat Kepuasan Pasien Umum Dan Pasien Jamkesmas Terhadap Mutu Pelayanan Rawat Inap Di Rsud Pasaman Barat Tahun 2010.”

Ir M. Anggoro Toha [et.al]. 2014. METODE PENELITIAN. Tangerang Selatan: Hak Cipta dan Hak Penerbitan Undang-undang pada Universitas Terbuka.

Kemenkes RI. 2010. “Klasifikasi Rumah Sakit.” : 116.

Mundakir. 2016. Buku Ajar Komunikasi Pelayanan Kesehatan. Sleman, Yogyakarta: Indomedia Pustaka.

Notoatmodjo, Seokidjo. 2018. METODELOGI PENELITIAN KESEHATAN. Jakarta: PT. RINEKA CIPTA.

Noviyanti. 2019. Faktor Pelayanan Yang Profesional Terhadap Kepuasan Pasien. Pasuruan, Jawa Timur: Qiara Media.

Pasalli’, Ariella, and Arni Arsy Patattan. 2021. “Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien Di Rumah Sakit Fatima Makale Di Era New Normal.” Jurnal Keperawatan Florence Nightingale 4(1): 14–19.

Prof. Dr. Sugiyono. 2016. METODELOGI PENELITIAN KUANTITATIF, KUALITATIF, DAN R&D. Bandung: ALFABETA.

Rachmawati, Nunung. 2019. Manajemen Patient Safety. Yogyakarta: PT. PUSTAKA BARU.

Ritonga, Nurhamid. 2018. “Hubungan Antara Mutu Pelayanan Keperawatan Dengan Kepuasan Pasien Di Instalasi Rawat Inap RSUD Rantau Prapat Kab.Labuhan Ratu 2017.” Universitas Sumatera Utara. Skripsi: 4–16.

Suratri, Made Ayu Lely, Tati Suryati, and Vebby Amellia Edwin. 2018. “Kepuasan Pasien Terhadap Kualitas Pelayanan Pasien Rawat Jalan Rumah Sakit Di 7 Provinsi Di Indonesia.” Buletin Penelitian Kesehatan 46(4): 239–46. https://doi.org/10.22435/bpk.v46i4.33.

Walyani, Siwi Elisabeth. 2015. MUTU PELAYANAN KESEHATAN DAN KEBIDANAN. Yogyakarta: PUSTAKABARUPRESS.

Wulandari, A. 2018. “Analisis Kepuasan Pasien Terhadap Pengendalian Mutu Pelayanan Kesehatan Di Rumah Sakit Haji Makassar.” : 20–22. http://digilib.unhas.ac.id/uploaded_files/temporary/DigitalCollection/MjI2YTdhYmUzNzAzNTlmZTk1M2VjOTg3YzU1NWQ2ZTQ1OTQzZTRkOQ==.pdf.