ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEBERHASILAN IMPLEMENTASI SISTEM INFORMASI MANAJEMEN DALAM MENDUKUNG TRANSFORMASI BISNIS DIGITAL

Mardian Syahputra; Nurmaya Dewi Sahfitri Rambe; Mei Handayani Hasibuan; Leli Cristin Silitonga; Sumitro Sumitro

doi:10.59003/nhj.v6i3.2234

Authors

Mardian Syahputra Universitas Labuhanbatu
Nurmaya Dewi Sahfitri Rambe Universitas Labuhanbatu
Mei Handayani Hasibuan Universitas Labuhanbatu
Leli Cristin Silitonga Universitas Labuhanbatu
Sumitro Sumitro Universitas Labuhanbatu

DOI:

https://doi.org/10.59003/nhj.v6i3.2234

Keywords:

management information system, implementation success, digital transformation, critical success factors, organizational readiness

Abstract

Digital business transformation requires organizations to rely on a well-functioning management information system (MIS) as the backbone of decision-making and operational integration. However, many MIS implementations fail to deliver the expected benefits because organizational, technological, and human factors remain unresolved. This study analyzes the factors influencing the success of MIS implementation in supporting digital business transformation through a systematic literature review of scholarly publications from 2015 to 2025. Data were analyzed using thematic content analysis guided by the DeLone and McLean IS Success Model and the Technology-Organization-Environment framework. The results show that top management support, user involvement, system and information quality, organizational culture, IT infrastructure readiness, and employee digital competence are six dominant factors determining implementation success. Organizations are advised to align change-management strategies with these factors before undertaking digital transformation.

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