EFFORTS TO IMPROVE THE QUALITY OF SERVICE IN BIRTH MAKING CERTIFICATES AT POPULATION AND CIVIL REGISTRY OFFICE IN NAGEKEO REGENCY NTT
Keywords:
Quality of Services, Population of Civil Registry, Nagekeo RegencyAbstract
One of the functions of the Department of Population and Civil Registry is providing services to issue birth certificate. Unfortunately, in the Nagekeo Regency, among 164.431 of total population inhabitants only, 19.71% have birth certificate. In addition, the number of birth certificates issued in a year are not comparable with the number of applicants who submitted. This is caused by less information in the society about procedure and the importance of birth certificates. This study attempts to answer why the quality of these services is still low and what actors that actually affect it. This study used a qualitative method with descriptive approach which the data is collected through interviews, observation and documentation techniques. The result shows that there is low quality of service in making a birth certificate at the Department of Population and Civil Registration Nagekeo Regency. It happened because of there are no dimensions of tangibles, reliability, responsiveness, assurance, and empathy in the ministry. Emergency service offices still, ministry means minimal, there is no information about the procedures, as well as any element of discrimination in the ministry. The low quality of these services for structures, systems, services, human resources, facilities and services are inadequate. Also found the influence of factors of leadership and implementation of cultural elements one against the figure of a "Mosalaki".
Downloads
References
Badan Pusat Statistik Kabupaten Nagekeo, 2015. Nagekeo dalam Angka 2015. Mbay: BPS Kabupaten Nagekeo.
Badan Perencanaan Pembangunan Daerah Kabupaten Nagekeo, 2015. Sistem Informasi Pembangunan Daerah Kabupaten Nagekeo, Mbay: BAPEDA Kab. Nagekeo.
Cardoso, Faustino Gomes. 1995. Manajemen Sumber Daya Manusia. Yogyakarta: Andi Offset.
Dinas Kependudukan dan Pencatatan Sipil Kabupaten Nagekeo, Profil Perkembangan Kependudukan Kabupaten Nagekeo 2015, Mbay: Disdukcapil Kab. Nagekeo.
Hardiyansyah, 2011. Kualitas Pelayanan Publik. Yogyakarta: Gava Media.
Istianto, Bambang. 2011. Manajemen Pemerintahan Dalam Perspektif Pelayanan Publik. Jakarta: Mitra Wacana Media.
Singarimbun dan Effendi, 1995. Metode Penelitian Survey. Jakarta:LP3ES.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Frederikus Antonius Mana
This work is licensed under a Creative Commons Attribution 4.0 International License.
NHJ is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Articles in this journal are Open Access articles published under the Creative Commons CC BY-NC-SA License This license permits use, distribution and reproduction in any medium for non-commercial purposes only, provided the original work and source is properly cited.
Any derivative of the original must be distributed under the same license as the original.