STUDENT SATISFACTION ANALYSIS OF ADMINISTRATIVE SERVICE PERFORMANCE AT PROFESSIONAL STMIK

Authors

  • Kurnia Yahya STMIK Profesional
  • Suardi Hi Baharuddin STMIK Profesional Makassar
  • Satriawaty Mallu STMIK Profesional Makassar
  • Nasaruddin Dipa University

DOI:

https://doi.org/10.59003/nhj.v2i12.851

Keywords:

Satisfaction, Academic Administration Service, proportional stratified random sampling

Abstract

This study aims to determine student satisfaction with STMIK Professional Academic Administration Services based on Tangibles, Responsiveness, Reliability, Empathy, and Assurance aspects. descriptive with a quantitative approach. The population of this study was 454 students of the 2018-2021 STMIK Professional class. The sampling technique was carried out by proportional stratified random sampling. The sample size is 100 people. The data collection technique used an attitude scale. The data analysis technique used a trend test and the percentage of the frequency distribution of each aspect of satisfaction

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References

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Published

2023-05-05

How to Cite

Yahya, K., Suardi Hi Baharuddin, Satriawaty Mallu, & Nasaruddin. (2023). STUDENT SATISFACTION ANALYSIS OF ADMINISTRATIVE SERVICE PERFORMANCE AT PROFESSIONAL STMIK. Nusantara Hasana Journal, 2(12), 81–88. https://doi.org/10.59003/nhj.v2i12.851

Issue

Vol. 2 No. 12 (2023): Nusantara Hasana Journal, May 2023

Section

Articles

License

Copyright (c) 2023 Kurnia Yahya

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