ANALISIS KOMPETENSI KEPALA TATA USAHA DALAM MENINGKATKAN PELAYANAN ADMINISTRASI AKADEMIK DI SMA NEGERI 10 BULUKUMBA
DOI:
https://doi.org/10.59003/nhj.v5i1.1474Keywords:
Competence, Quality of Academic Service. Head of AdministrationAbstract
This study aims to determine the implementation of academic administration services, evaluate the competence of the Head of Administration, and his/her contribution to improving services. The method used is descriptive qualitative with observation, interview, and documentation techniques. Data analysis through reduction, presentation, and drawing conclusions, as well as triangulation for data validity. The results show that the Head of Administration at SMA Negeri 10 Bulukumba has good competence in personality, social, technical, and managerial aspects, which contribute positively to the quality of academic services. The main obstacle is the use of information technology, but leadership support and internal coordination are the keys to the success of effective and efficient services.
Downloads
References
Adolph, R. (2016). Upaya Peningkatan Keterampilan Siswa Melalui Program Kelas Keterampilan Tkr (Tata Kecantikan Kulit Dan Rambut) Dan Tokr (Teknik Otomotif Dan Kendaraan Ringan) Di Man 2 Ngawi. Jurnal Tawadhu, 7(1), 1–23.
Husaini, A., Azhar, A., & Sumarno, S. (2021). Implementasi Kebijakan Permendiknas Nomor 24 Tahun 2008 Tentang Tenaga Administrasi Sma Dan Smk Negeri Kota Pekanbaru. Jurnal JUMPED (Jurnal Manajemen Pendidikan), 9(2), 135. https://doi.org/10.31258/jmp.9.2.p.135-147
Kurniati, A., Fransiska, F., & Sari, A. W. (2019). Analisis Gaya Belajar Siswa Pada Mata Pelajaran Bahasa Indonesia Kelas V Sekolah Dasar Negeri 14 Manis Rayakecamatan Sepauk Tahun Pelajaran 2018/2019. JURNAL PENDIDIKAN DASAR PERKHASA: Jurnal Penelitian Pendidikan Dasar, 5(1), 87–103. https://doi.org/10.31932/jpdp.v5i1.362
Novrialdy, Y. (2019). Pentingnya Administrasi Ketatausahaan Sekolah. INA-Rxiv, 1–3.
Nur, A., Dodik, K., & Dewi, M. (2024). Analisis Pemanfaatan Metode Role Playing Pada Pembelajaran Pendidikan Pancasila Dalam Meningkatkan Pengetahuan Sopan Santun Siswa Kelas Iii Sdn 17 Singkawang. Jurnal Ilmiah Pendidikan Dasar, 09(September).
Rahman, A., Munandar, S. A., Fitriani, A., Karlina, Y., & Yumriani. (2022). Pengertian Pendidikan, Ilmu Pendidikan dan Unsur-Unsur Pendidikan. Al Urwatul Wutsqa: Kajian Pendidikan Islam, 2(1), 1–8.
Shelvia, P. (2025). Analisis Kinerja Pegawai Tata Usaha dalam Memberikan Pelayanan Administrasi di SMK Cerdas Murni Tembung. Jurnal Manajemen dan Pendidikan Agama Islam, 3.
Sustiyo Wandi Tri Nurharsono, A. R. (2013). Pembinaan Prestasi Ekstrakurikuler Olahraga Di Sma Karangturi Kota Semarang. Journal of Physical Education, Sport, Health and Recreations, 2(8), 524–535.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Amalia Ramdani Darap

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
NHJ is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Articles in this journal are Open Access articles published under the Creative Commons CC BY-NC-SA License This license permits use, distribution and reproduction in any medium for non-commercial purposes only, provided the original work and source is properly cited.
Any derivative of the original must be distributed under the same license as the original.