HUBUNGAN KEPUASAN PASIEN TERHADAP PENGENDALIAN MUTU PELAYANAN KESEHATAN DI RSUD KABUPATEN TANGERANG

Authors

  • Eka Noviana STIKes Yatsi Tangerang
  • Hyang Wreksagung Universitas Indonesia

Keywords:

Satisfaction and Services Quality

Abstract

Patient satisfaction is the desired expectation for every patient during the provision ofcare. In general, patients will feel more satisfied if what they receive is greater than expected. One factor that is ver quality of medical aspect is the availability of adequate equipment, while the non-medical aspect includes the services of health workers, health, comfort and cleanliness of the waiting room, and costs. The form of professional services is an integral part of health services based on nursing knowledge which is shown to individuals, families, groups or communities, both healthy and sick, Law No. 38 of 2014 concerning Nursing (in Ritonga, 2018) Method: : Used in this research is quantitative approach Cross Sectional. Data retrieval was carried out by Total Sampling based on data obtained from the Tangerang District Hospital, so that 150 respondents were obtained. The data analysis technique used is the Chi Square test using SPSS 20. Results: It was found that there was a relationship between patient satisfaction and quality control of health services, p value 0,000 ≤ (0,5). Conclusions: From the results of research that has been conducted on 150 respindents, it is known that there is a relationship between patient satisfactiom and quality control of health services at the Tangerang District General Hospital.

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Published

2022-05-01

How to Cite

Noviana, E., & Wreksagung, H. . (2022). HUBUNGAN KEPUASAN PASIEN TERHADAP PENGENDALIAN MUTU PELAYANAN KESEHATAN DI RSUD KABUPATEN TANGERANG. Nusantara Hasana Journal, 1(12), 96–102. Retrieved from http://nusantarahasanajournal.com/index.php/nhj/article/view/311